This site and service are run by EmpowerU Marketing LLC, doing business as Good Call Systems. This policy covers what we collect, why we have it, and how to get rid of it.
Who this covers
Two different groups, and it matters which one you are.
- Contractors who buy from us. You are our customer. We hold your business details and account information.
- People who contact one of our contractors. You called a plumber, or filled in a form on a roofer's website. Your details belong to that contractor. We hold them because we run the software the contractor uses, and we handle them on that contractor's instructions.
What we collect
From contractors
- Name, business name, email, phone number, business address
- Billing details, held by our payment processor rather than by us
- The information needed to register your business for text messaging with the phone carriers
From people who contact a contractor
- Your phone number, and the fact that you called or submitted a form
- The content of text messages between you and that business
- Anything you typed into a form, such as your name, email, or a description of the job
- Appointment times if you booked one
From anyone visiting this website
- Standard server records: your IP address, which browser you used, and which pages you looked at
- Analytics about how the site is used
Why we have it
To deliver the thing that was asked for. A missed call gets a text back. A form submission reaches the contractor. A booking gets confirmed. A review request goes out to a real past customer.
We also use account information to bill contractors, to provide support, and to meet the record keeping the phone carriers require of anyone sending business text messages.
We do not sell personal information. We do not buy phone number lists.
Text messages
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt in data and consent; this information will not be shared with any third parties.
The text message terms cover how to stop messages, how to get help, and how consent is collected.
Who else sees your information
Only companies we need to run the service:
- Our phone and messaging provider, which carries the calls and texts
- Our payment processor, for contractor billing
- Our hosting and email providers
- The contractor whose business you contacted, when you are the one who contacted them
We hand information to law enforcement only where the law requires it.
How long we keep it
Message history and lead records stay for as long as the contractor's account is open, so they can look back at a conversation. When an account closes we delete or anonymise its data within 90 days, apart from records we are required to keep for tax or carrier compliance.
Your choices
- Reply STOP to any message to stop texts from that number
- Ask us for a copy of what we hold about you
- Ask us to correct it or delete it
Email hello@goodcallsystems.com and we will handle it. If your details sit with a contractor rather than with us, we will pass the request to them and tell you we have done it.
Children
This service is for businesses. We do not knowingly collect information from anyone under 13.
Changes
If this policy changes, the date at the top changes with it.
Contact
EmpowerU Marketing LLC, doing business as Good Call Systems
5314 Verda LN NE, Keizer, OR 97303
hello@goodcallsystems.com